Clarification & Consultation
Every care situation begins with a conversation at your home. In person, in peace, and without you having to commit yourself beforehand.
Here's how the registration process works
Four stages from initial contact to first deployment. We take the time each stage needs.
Get in touch
Initial contact
You can contact us by phone or online. A specialist from the care team will contact you within 24 hours to answer initial questions and schedule an appointment for the needs assessment interview.
2. Needs assessment at your home
A qualified registered nurse will visit you at your home. During our conversation, we will assess your health situation, your daily routine, and what is important to you in everyday life. If relatives are involved, we will include them at your request. The needs assessment will be carried out according to the nationally recognized interRAI HomeCare standard and will be coordinated with your family doctor.
3. Planning of Operations
Based on our conversation, we will create your personal care plan. This plan will outline the services you require, their frequency, and their scope. The care plan is not static, but will be continuously adapted to your situation.
4. Start of Operations
Once the framework for care or support services has been jointly defined, the care team can begin with the assignments.
Costs and health insurance
Transparency builds trust. We openly explain what the health insurance covers, what the remaining financing covers, and what you pay yourself.
Do you want to know more?
What the basic insurance covers
If the care services are medically prescribed, the statutory health insurance will cover the main part of the costs in accordance with the nationally uniform tariffs.
Clarification, consultation, and coordination: CHF 76.90 / hr
Medical care: CHF 63.00 / hr
Basic care: CHF 52.60 / h
Patient participation and residual financing
In addition to franchise and deductible, you yourself bear a statutory patient contribution. This is regulated by the canton and varies between CHF 7.65 and a maximum of CHF 15.35 per day. The remaining financing is covered by your canton of residence or your municipality of residence.
Household management and care
Household services and care are not a mandatory benefit of basic insurance. They are either reimbursed proportionally or billed directly, depending on the supplementary insurance.
Children, adolescents, and special cases
Individuals up to 18 years of age and benefits covered by disability insurance, accident insurance, or military insurance are exempt from patient cost-sharing. Outpatient acute and transitional care in the two weeks following a hospital stay is also fully financed by health insurance and public authorities.
Care is more than just looking after someone. It is our promise to be there.
True care begins with listening, not with following protocol.
Head of Nursing
Starting October 1, 2026
Frequently Asked Questions
We know the first step is often the hardest. Here you'll find answers to the most frequently asked questions.
Request consultation
Is the first contact really free?
Yes. The initial consultation before the actual needs assessment meeting is free of charge and non-binding for you. Billable services only begin once we mutually decide on collaboration and the medical prescription is available.
Do I need a doctor's referral to contact you?
No. You can contact us directly at any time. We only need the doctor's prescription for the later billing of care services according to KLV [Swiss Health Insurance Act] via the health insurance provider, and we'll be happy to take care of that. You do not need a doctor's prescription for care services.
How quickly can the operations begin?
As a rule, within a few days after the scope of services has been jointly defined. In urgent situations, such as after hospital discharge, we organize care at short notice.
Can my relatives be present at the needs assessment meeting?
Certainly. Many clients want to have their daughter, son, or a trusted person with them. Upon request, we also involve family members in the later care planning.
What happens if my health condition changes?
Your care plan is not a rigid document. If your needs change, we will adapt the services, frequency, and content together with you.