Professional care begins with the right team.
Our certified professionals support people in need of care at home with expertise, empathy, and time.
Professional care begins with the right team.
Our certified professionals support people in need of care at home with expertise, empathy, and time.
The 24-Hour Model Explained
Ongoing care at home
Recognize the first signs
When is the right time for Spitex?
Who pays for what?
Health Insurance, Local Government, and Self-Pay Patients Explained
That's how it works
Description
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Nikea Spitex: Professional Home Care
We provide compassionate and reliable care to people in the Zurich area, helping them live in their familiar surroundings for as long as possible.
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Accepted by all health insurance providers
Our nursing services are recognized by KVG/KLV. We arrange billing directly with your health insurance provider.
Certified quality of care
It's not just titles that count, but also experience and passion. Our team receives continuous training and, above all, brings what cannot be learned: empathy.
Close contacts for your well-being
Trust requires consistency. That's why we do everything we can to ensure you are always cared for by the same, familiar care team.
What we can do for you
Whether it's specialized care, basic care, or noticeable relief in everyday life – your individual wishes are our top priority. Together with you and your loved ones, we will design a care plan that perfectly fits your life.
Clarification & Consultation
Together, we will assess your care needs and explain what services are available.
Medical care
Dressing changes, injections, wound care, or medication administration: according to doctor's orders, right in your home.
Basic care
Personal hygiene or dressing and undressing: We provide discrete and respectful support.
Support & Guidance
Conversations, walks, doctor's appointments, leisure activities. We build trust.
Housekeeping help
Cleaning, washing, or shopping. So that you feel completely comfortable and relieved in your own four walls.
Costs and Rates
Care is more than just looking after someone. It is our promise to be there.
True care begins with listening, not with following protocol.
Head of Nursing
Starting October 1, 2026
Our Philosophy
We invest in our team. Because those who feel good, pass on that warmth. At Nikea Spitex, this is not an empty phrase, but lived reality every day.
Get to know us
At Nikea Spitex, we believe that good care comes from within. That's why we continuously invest in the further training of our team. New care methods, legal bases, communication. Not as a mandatory program, but because knowledge directly benefits our clients.
At the same time, we rely on modern software solutions that relieve our employees. Digital care documentation, transparent scheduling, direct communication. This leaves more capacity for what really matters: the people on site.
We are convinced: Those who are treated well, treat well. Fair conditions, genuine attention, and appreciation in everyday life are not the exception with us. No rushing, no pushing. We take the time each person needs. This applies to our clients just as it does to our team.
The result is a team that stays. Caregivers who know your name, know your habits, and are passionate about what they do.
Accepted by all health insurance providers
Our services are recognized by health insurance providers. We will settle the billing directly with your health insurance company.
Frequently Asked Questions
We know the first step is often the hardest. Here you'll find answers to the most frequently asked questions.
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What is the initial contact process like?
You decide how you’d like to contact us. We’re here to assist you directly through the following channels:
By phone:
Just give us a call at 044 727 30 30 to speak to us directly.
By email:
Send us your request flexibly info@nikea-spitex.ch.
Online:
Simply use the contact form on our homepage at https://nikea-spitex.ch/de/kontakt/.
OPAN:
You click the OPAN button on our homepage, and you will be automatically taken to the online registration.
How and when can I contact Nikea Spitex?
We are flexibly accessible and offer you maximum transparency thanks to our digital customer portal – around the clock.
For your questions, clarifications, and daily coordination, we are available in person during the following times:
Monday to Friday: from 8:00 AM to 5:00 PM
Within this time, our team reliably takes care of all your concerns regarding care and support.
Our business hours:
Monday through Sunday from 7:00 AM - 10:00 PM
Full transparency:
To make everyday life easier for you and your loved ones, we offer you a special service:
Our digital customer portal is available to you at any time. Whether late at night or on the weekend, here you and your family can view the following independently of our office hours:
Services provided:
Precisely track which care and support services took place and when.
Running costs:
Maintain a clear overview of your finances and statements at all times.
Simple and safe:
With the customer portal, you and your trusted persons will always have all the important information at your fingertips - for a completely good and secure feeling.
Does the health insurance cover the costs?
Yes, the costs of long-term care are regulated by law in Switzerland (under the Health Insurance Act, KVG). Good to know: There are no difference at all between a public and a private Spitex like ours. If there is a medical prescription, the mandatory basic insurance covers the following services:
Care services according to KLV:
Needs assessment, procedural care, and basic care are directly covered by the health insurance.
Your share (patient copayment):
You pay only the statutory deductible of 10% and a cantonal copayment. This copayment is protected by law, regulated at the cantonal level, and ranges from 7.65 CHF See you up to CHF 15.35 per day (regardless of how many hours of care you need that day).
Care and Housekeeping:
This type of daily living assistance is not covered under basic health insurance. However, the costs are often covered by a corresponding Supplemental insurance or covered in full or in part by supplementary benefits (EL).
Do we always have the same caregiver?
Trust requires consistency. That's why we do everything we can to ensure you are always cared for by the same, familiar care team.
What happens in an emergency or at night?
The safety and well-being of our clients are our top priority – and of course, that's 24 hours a day.
Quick help in emergencies:
For unforeseen emergencies, basically the Emergency call and emergency service responsible.
To ensure protection even when help can no longer be summoned independently, we recommend emergency call systems from various providers as part of modern technology.
Individual night watch
Upon request and depending on your needs, we can arrange for a professional night watchman as an additional service.
Your benefits:
Our employees ensure peaceful sleep on-site, assist with nighttime bathroom visits or confusion, and provide the assurance that someone is there even during the night hours.